Business Briefs - January 30, 2020
Benefitfocus Promotes Annmarie Fini to Executive Vice President of Customer Success
Benefitfocus, Inc. — a leading cloud-based benefits management platform and services provider located on Daniel Island — recently promoted Annmarie Fini to executive vice president of customer success.
Fini leads the company’s Customer Success Organization (CSO), overseeing the end-to-end experience for Benefitfocus’ customers and partners. Benefitfocus established its CSO to ensure customers receive personal support in applying technological advancements in benefits administration, according to a company press release.
Benefitfocus CSO combines all groups responsible for the end-to-end customer experience to facilitate an effective and consistent customer service model. Now, with Benefitfocus’ platform shift fully underway, Fini is responsible for extending the customer service model beyond the traditional open enrollment process to include customer and consumer engagement through the entire year, thus creating new opportunities for ecosystem partners.
“Annmarie has demonstrated an unwavering commitment to our customers and associates, and she has played a pivotal role in advancing our platform strategy and customer engagement model,” said Benefitfocus President and CEO Ray August. “Over the years, she has become a trusted advisor and ally with our carrier, broker and employer customers. Her leadership of the CSO will help us continue to pursue operational excellence and she will be an instrumental figure in our efforts to attract, engage and retain customers and associates.”
South State Bank names Kevin Brookes No. 1 Mortgage Loan Officer in SC
Kevin Brookes, senior vice president and mortgage loan officer for South State Bank, earned the “No. 1 Mortgage Loan Officer” in South Carolina for South State Bank for the fourth year in a row.
Brookes and his wife, Catherine, moved to Daniel Island 18 years ago and have 15-year-old twin boys. He has 25 years of experience as a loan officer and specializes in jumbo loans, construction loans, lot loans, physician loans, refinances, renovation loans, and assisting buyers with their first home purchase.
“I am very thankful for all of my clients, friends, and referral sources who trust me each year to assist them with their home loan needs,” said Brookes.
His office is located at 234 Seven Farms Drive, Suite 113, Daniel Island. Contact Kevin Brookes at 843-324-0279 or email kevin.brookes@southstatebank.com. For more information, visit his website at https://www.southstatebank.com/loan-officer/kevin-brookes.
DI resident launches business as a mental health coach
Long-time business consultant and mental health and addiction advocate Jay Shifman recently launched a mental health coach business. Aimed at those who have decided they’re ready to take the next step in their personal journey, Shifman works with individuals on establishing good mental health habits, a better outlook and brighter frame of mind.
“I can’t replace your therapist,” Shifman says, “Nor do I want to. But we can work together to reinforce what you’re working on and give you new tools to succeed.”
Shifman is in long-term recovery himself. “I was forced to learn good mental health skills in the worst way possible. But I want to turn the awful experience of struggling with addiction into something positive and help others reach a better place of living.”
Shifman moved to Daniel Island from Cincinnati, Ohio, in August 2019 with his wife, Lauren, and their dog, Nell. He’s currently working on a book focused on the addiction and mental health epidemic in our country. Learn more at his website www.JayShifman.com or call 513-578-4266 or email JBShifman@gmail.com.