The ‘Queen Bee’ of Home Telecom, Betty Brown, will retire at the end of the year

Customers know her as the cornerstone of Home Telecom; colleagues call her “Queen Bee.” 
Betty Brown, a familiar face at Home Telecom’s island office, is retiring after an impressive 24 years of service to the community. 
Brown’s journey with Home Telecom began over a decade and a half ago when the company was still in its infancy as Daniel Island Media. Back in 1999, Brown, a Huger resident and a Lowcountry native, was working at the Hampton Inn on the island when a frequent guest recognized her customer service skills and offered her a position in his new venture. 
“I didn’t know who he was, or what he did, but he was a very nice man. One day, he came up to the desk and he said, ‘call me!’”
It was Dr. George Brumley, a key figure in the development of Daniel Island and in the emerging telecommunications scene at the time, who admired her work ethic and hired her. 
The early days were not without their challenges. Brown vividly recalls working in a small construction trailer with folding chairs and a folding table, navigating through mud to reach the office. However, her resilience and commitment to providing top-notch customer care helped the company thrive, even in those humble beginnings.
Tragedy struck in 2004 when Dr. Brumley and 11 family members died in a plane crash over Mt. Kenya. The company transitioned to new ownership, becoming Home Telecom, and Brown witnessed its growth and evolution firsthand. 
From serving a few hundred clients to now catering to thousands, Home Telecom has grown into a integral part of the community’s telecommunications landscape. The company offers phone, high speed internet, cable television, wireless and security services by using cutting-edge fiber optic technology.
In a position dedicated to people, Brown takes the “special” in her role as customer relationship specialist supervisor seriously. Her daily schedule includes responding to customer inquiries, engaging users with a friendly smile, and showcasing the availability of services. 
Brown’s calming demeanor and ability to troubleshoot problems have earned her gratitude over the years. Some regulars bring the internet specialist gifts, such as flowers, food and candy.  
“My greatest accomplishment is serving the needs of all my customers, who I call family,” she beamed. 
As she approaches retirement, Brown says she is grateful for the rewarding experiences and relationships she’s built over the years. Whether offering a listening ear to those going through tough times or saying a prayer for a customer in need, Brown’s warmth and compassion have left an indelible mark on the Home Telecom community.
“I will miss my customers the most! I’m heartbroken about leaving, but the time has come for me to enjoy life with my new husband of one year and our children, grandchildren and family.”
While Brown approaches her final day of work on Dec. 29, there’s no doubt that customers will feel the absence of the “Queen Bee” who made every interaction a warm and memorable experience. To her colleagues stepping into the future, Brown imparts a simple yet profound piece of advice: “Be kind to everyone, it doesn’t hurt.”

Daniel Island Publishing

225 Seven Farms Drive
Unit 108
Daniel Island, SC 29492 

Office Number: 843-856-1999
Fax Number: 843-856-8555


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